Quick essentials for your stay

Close-up of a keypad door lock for self check-in

Check-in & entry

Self check-in with a door code. Your unique code and arrival details are sent before your stay.

Check-out

Please leave the home tidy, start the dishwasher if used, and lock up when you depart.

Parking

Park in the designated driveway area.

Frequently asked questions

If you don’t see your question here, send us a message—we’re happy to help.

What time is check-in and check-out?

Standard check-in is after 4:00 PM and check-out is by 10:30 AM. If you need flexibility, reach out and we’ll do our best based on the schedule.

How do I get the door code?

We’ll send your unique entry code and arrival notes before check-in. For security, codes are time-limited to your reservation.

Is Twin Ponds family-friendly?

Yes—Twin Ponds is a great fit for families. Please supervise children around outdoor areas and water features.

Are pets allowed?

To ensure guests with allergies can enjoy their stay, we have a no pets policy

What’s included in the kitchen?

You’ll find the basics for cooking and dining. If you have a specific need (coffee setup, cookware, etc.), message us and we’ll confirm what’s available.

What should I do if something needs attention?

Let us know right away via the contact form. We’ll respond as quickly as possible and coordinate a solution.