Quick essentials for your stay

Close-up of a keypad door lock for self check-in

Check-in & entry

Self check-in with a door code. Your unique code and arrival details are sent before your stay.

Check-out

Please leave the home tidy, start the dishwasher if used, and lock up when you depart.

Parking

Park in the designated driveway area. Please avoid blocking access points.

Frequently asked questions

If you don’t see your question here, send us a message—we’re happy to help.

What time is check-in and check-out?

Standard check-in is after 4:00 PM and check-out is by 10:00 AM. If you need flexibility, reach out and we’ll do our best based on the schedule.

How do I get the door code?

We’ll send your unique entry code and arrival notes before check-in. For security, codes are time-limited to your reservation.

Is Twin Ponds family-friendly?

Yes—Twin Ponds is a great fit for families. Please supervise children around outdoor areas and water features.

Are pets allowed?

Pet policies can vary by season and reservation type. Please contact us with your request before booking.

What’s included in the kitchen?

You’ll find the basics for cooking and dining. If you have a specific need (coffee setup, cookware, etc.), message us and we’ll confirm what’s available.

What should I do if something needs attention?

Let us know right away via the contact form. We’ll respond as quickly as possible and coordinate a solution.

Need help?

Message us before or during your stay

Questions about arrival, amenities, or special requests? Send a note and we’ll get back to you as soon as we can.

Neatly folded towels prepared for guest arrival